1. Personal Information We Collect

When you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including:

• Name

• Billing address

• Shipping address

• Payment information (credit/debit card details or other payment methods)

• Email address

• Phone number

We refer to this information as “Order Information.”

Additionally, we may collect non-personal information automatically when you visit our website, such as IP addresses, browser types, and browsing behavior through cookies or other tracking technologies.

2. How We Use Your Personal Information

We use the personal information we collect generally to fulfill any orders placed through the Site, including:

• Processing your payment information

• Arranging for shipping and delivery

• Providing you with invoices and order confirmations

Additionally, we may use your personal information for the following purposes:

• Communicating with you regarding your order or inquiries

• Screening orders for potential fraud or risks

• Sending you promotional offers, updates, or information about new products and services that align with your preferences, provided you have opted into such communications

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies help us personalize your experience and track user trends to improve our website and services. You can manage your cookie preferences through your browser settings.

4. Third-Party Services

We may share your personal information with trusted third-party service providers to help us fulfill orders, process payments, or deliver customer support. These third parties are only allowed to use your personal information to perform services on our behalf and are required to protect your data.

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

5. Data Retention

When you place an order through our website, we will retain your Order Information for our records unless and until you request its deletion. This helps us ensure that we have the necessary details for order processing and customer service purposes.

6. Your Rights

You have the right to access any personal information we hold about you. You can also request that we correct, update, or delete your personal information. If you wish to exercise these rights, please contact us via email  at contact@ecrustore.com.

7. Do Not Track Signals

Please note that we do not alter our data collection practices when we detect a Do Not Track signal from your browser.

8. Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. We use secure encryption technologies to safeguard sensitive data, such as payment information, during transmission.

9. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete such data as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the revised policy on this page.

11. Contact Us

If you have any questions about this Privacy Policy, would like to exercise your rights, or wish to make a complaint, please contact us at:

Ecru Customer Support

Phone :+92 339 010 3278
Email contact@ecrustore.com